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Creating a personal & meaningful experience for our partners by going the extra mile, prevailing over expectations, and continuously striving to set global industry standards

culture @ Total Freight International (TFI)

Total Freight International (TFI), our culture is all about nurturing our clients and surpassing their expectations. This is evident in the way our team functions to handle each and every shipment. We provide all the care and attention required, to the e. Culture extent of working odd hours in order to ensure the tasks are completed in a professional and timely fashion.


Creating a personal & meaningful experience for our partners by going the extra mile, prevailing over expectations, and continuously striving to set global industry standards


  • Global Network

One of our key strengths is our close-knit network of agents in 115 countries. These companies are all privately run firms. This means that you can be sure, that your cargo is receiving the personal attention that it deserves throughout the supply chain.

This also allows us to provide you with local expertise, while performing on a multinational level and maintaining the highest standards.


  • • Door-To-Door service – We are enabled by our network to provide door-to-door services to even the most remote parts of the world
  • • Local expertise – Our network of agents around the world can ensure that our clients have a hassle free experience when transporting their cargo. Their local expertise ensures smooth clearance of cargo from carriers, customs authority, and all other entities involved.

Our customer service is the go-to team for quote requests and any queries customers may have regarding their shipments. All customer queries are addressed, followed up and taken care of by the customer service team. They are tasked with the following:

  • • Providing timely and competitive all inclusive quotes (door-to-door)
  • • Communication between airlines and shipping lines
  • • Providing timely updates to clients
  • • Shipment tracking
  • • All-inclusive pricing taking into accounts Fuel and Security surcharge and door delivery. Except items not in our control e.g.: duties, screening etc.
  • • Immediate availability of pricing (door-to-door)

Chairman Message

Esmail Salim

Total Freight International (TFI) started off in an era when container services were nonexistent in the country. Dubai was in its initial stages o development. In contrast to the massive airport terminals that now give competition to some of the best airports in the world, the Dubai International Airport, then, was just a small building, with barely anything to call infrastructure. From then until now, Dubai has transformed. Dubai has grown, and this has happened, majorly because of the pro-business friendly government and authorities who have allowed businesses to take advantage of the growth of the country and its economy.
It was a challenge to carve out a name in a time when so many businesses were being set up. There have been immense challenges along the way. It is not easy to establish credibility and gain a reputation b...
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Esmail Salim
      • Integrity
      • Team Spirit
      • Passion
      • Pride
      • Facilitate & Simplify
      • Consistent

      We are defined by the principles we maintain. Our character at work reflects the character of our company. Our loyalty to our clients is just as important as their loyalty to us.

      We believe in fostering a collaborative environment, where we are able to trust each other to get the job done in the best possible manner. Every element must work like clockwork for perfect execution. Our confidence in each other is an integral part of our customers’ confidence in us.

      Our love for what we do bring out the best in us. It is our zeal to do the best that we can in every job.

      We take pride in the personal commitment we make to our work. And we believe that our efforts will truly make a difference in this grand scheme of work.

      Things are not as complicated as they seem. It is our job to make our customer’s lives easier. This is our promise.

      We must constantly perform at the highest level to meet our customers’ expectations, thus, gaining their trust. Gaining our customer’s
      trust is our most valuable asset, which we cherish.